Refund Policy

Effective Date: March 8, 2026

1. Overview

kissinskin provides AI-generated makeup analysis results that are delivered instantly after payment. Because our product is digital content consumed immediately upon delivery, our refund policy reflects this nature while respecting your statutory consumer rights.

2. General Policy

All purchases are final once the AI analysis results have been successfully delivered to your browser. Since results are generated and displayed immediately after payment, we cannot "undo" or "take back" the delivered content.

Important: This policy does not affect your statutory consumer rights under applicable law. See Section 10 for jurisdiction-specific rights.

3. Automatic Refund (Service Failure)

If our AI fails to generate results (makeup images or analysis report), a full refund is automatically processed without any action required on your part. This includes:

  • Image generation failure: The AI failed to generate makeup simulation images.
  • Report generation failure: The AI failed to generate the skin analysis report.
  • Server/API error: Any technical error on our end that prevents results from being delivered.

Automatic refunds are processed instantly through Polar. You will receive a confirmation from Polar once the refund is initiated.

4. When You ARE Eligible for a Manual Refund

In addition to automatic refunds, we will issue a full refund upon request in the following cases:

  • Duplicate charge: You were accidentally charged more than once for the same analysis.
  • Processing error: The AI returned a completely blank, corrupted, or unrelated result (not merely an unsatisfactory style preference).
  • Service not as described: The Service fundamentally failed to deliver what was described (e.g., no makeup styles generated, no analysis report provided).

5. When You Are NOT Eligible for a Refund

  • You are dissatisfied with the AI-generated styles (style preferences are subjective; AI results vary based on photo quality, lighting, and other factors).
  • You closed the browser before saving your results. Results exist only in your active browser session.
  • You changed your mind after seeing the results.
  • You uploaded the wrong photo or selected incorrect options (gender, skin type).
  • Your device or internet connection caused issues displaying the results.
  • Incorrect email address: You provided an incorrect or inaccessible email address during payment. Analysis reports are sent to the email address you enter at checkout. It is your responsibility to ensure the email address is correct. We do not issue refunds for reports sent to an incorrect email address.

5. EU/EEA Right of Withdrawal

Under the EU Consumer Rights Directive (2011/83/EU), consumers normally have a 14-day right of withdrawal for online purchases. However:

  • Our Service delivers digital content immediately upon purchase.
  • At the point of purchase, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once the content is delivered.
  • This is in accordance with Article 16(m) of the Directive, which provides an exception for digital content supplied with the consumer's prior express consent and acknowledgment.
  • If the Service fails to deliver results due to our error, your statutory right to a remedy (repair, replacement, or refund) remains fully protected.

6. UK Consumer Rights

Under the UK Consumer Rights Act 2015:

  • Digital content must be of satisfactory quality, fit for purpose, and as described.
  • If digital content is faulty (e.g., fails to generate, produces corrupted results), you are entitled to a repair or replacement. If that is not possible, you may be entitled to a price reduction or refund.
  • The 14-day cooling-off period does not apply once you have consented to immediate delivery and acknowledged the loss of your right to cancel.

7. Australian Consumer Law

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010):

  • Services come with consumer guarantees that cannot be excluded by contract.
  • You are entitled to a refund or replacement if the Service has a major failure (e.g., does not deliver results, is fundamentally different from what was described).
  • For minor failures, we will provide a remedy within a reasonable time.
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. South Korean Consumer Rights

Under the Korean Act on Consumer Protection in Electronic Commerce (전자상거래법):

  • Consumers generally have a 7-day withdrawal right for online purchases.
  • However, this right does not apply to digital content that has been used or whose utility has been determined (Article 17(2)(5)).
  • Since our AI analysis results are delivered and consumed immediately, the withdrawal right is limited once results are displayed.
  • If the Service is defective or fails to deliver as described, you retain full statutory rights to a refund.
  • Disputes may be resolved through the Korea Consumer Agency (한국소비자원) at kca.go.kr.

9. Brazilian Consumer Rights

Under the Brazilian Consumer Defense Code (Código de Defesa do Consumidor):

  • Consumers have a 7-day right of regret (direito de arrependimento) for online purchases (Article 49).
  • For digital services consumed immediately, this right may be limited where the consumer expressly consents to immediate delivery.
  • If the Service is defective or fails to deliver as described, you have full rights to a refund under Articles 18-20 of the CDC.
  • You may file a complaint with PROCON or through consumidor.gov.br.

10. How to Request a Refund

  1. Email support@kissinskin.net within 14 days of your purchase (or within the period required by your local consumer law, whichever is longer).
  2. Include the following information:
    • The email address used for payment
    • Date and approximate time of purchase
    • Description of the issue (screenshot if possible)
    • Your country of residence (so we can apply the correct consumer law)
  3. We will review your request and respond within 3 business days.

11. How Refunds Are Processed

  • Approved refunds are processed through Polar, our payment processor.
  • Refunds are returned to your original payment method.
  • Processing time: 5–10 business days depending on your bank or card issuer.
  • You will receive a confirmation email from Polar once the refund is initiated.

12. Chargebacks

We encourage you to contact us at support@kissinskin.net before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly. Filing a chargeback without contacting us first may result in delays and additional complications.

13. Pricing & Currency

  • All prices are listed in USD ($).
  • The final amount charged may vary slightly due to currency conversion fees applied by your bank. kissinskin is not responsible for exchange rate differences.
  • Tax (VAT, GST, sales tax) may be added to your purchase depending on your location, as calculated by Polar in compliance with local tax laws.

14. Statutory Rights

Nothing in this Refund Policy is intended to limit or exclude your statutory consumer rights under the laws of your jurisdiction. Where any provision of this policy conflicts with mandatory consumer protection laws applicable to you, the mandatory law shall prevail. This includes but is not limited to:

  • EU Consumer Rights Directive (2011/83/EU)
  • UK Consumer Rights Act 2015
  • Australian Consumer Law
  • Korean Act on Consumer Protection in Electronic Commerce
  • Brazilian Consumer Defense Code (CDC)
  • Canadian provincial consumer protection legislation
  • Japanese Consumer Contract Act

15. Contact Us

For refund requests or billing questions:

  • Email: support@kissinskin.net
  • Response time: Within 3 business days